Responsible for ensuring all centres’ overall Operations necessarily as per following the guidance and instruction from Assistant BU Head effectively and efficiently. Data collection to be ready for projects update Data preparation for budget and commission/Revenue tracker of centers Prepare KPI tracker and Incentive Achievement reports for Center Staff and Agents Support Training in line with schedule Participate users testing for system and application development Administration support for business development and product team Ground Check update of each center weekly basis (or) daily (depend on business needs) Overall project update weekly basis. Collaborate with each supervisor for employee training list Prepare the Agent & center staff list for Products/Services skills set Prepare training outcomes data working with learning and development team Assist in the enhancement, implementation, and monitoring of strategies towards the success of the KBZPay Center. Fearlessly and aggressively make suggestions and implementing change regarding process improvements in order to smoothen operation. Conduct studies related to projects and special topics as directed by superior/s. Review and analyze all tracking reports and take actions if it’s needs to be done Creating and presenting regular reports to BD Team Lead on daily basis Demonstrate flexibility to perform every other duty as assigned.
ခွင့်ပြုပြီး ချေးငွေဖိုင်များအတွက် ချေးငွေပြန်လည်ပေးဆပ်မှုများကိုထိရောက်စွာ ကြီးကြပ်ဆောင်ရွက်ခြင်း၊ ချေးငွေပြန်လည်ပေးသွင်းရန် သတ်မှတ်ရက်ထက် ကျော်လွန်နေသည့်ချေးငွေအကောင့်ပိုင်ရှင်များအား လစဉ်ငွေပေးသွင်းရန် တောင်းခံခြင်း၊ ချေးငွေရယူထားသော Customer များအား ၎င်းတို့သိလိုသော ကိစ္စရပ်များအား အသေးစိတ်ပြန်လည်ဖြေကြားပေးခြင်းနှင့် ဌာနအတွင်း လိုအပ်သော နေရာများတွင် ပါဝင်ကူညီဆောင်ရွက်ပေးရမည်။ Job Description လစဉ်ကြေးပေးသွင်းမှုအခြေအနေအားနေ့စဉ်စောင့်ကြည့်ခြင်း၊လစဉ်ကြေးပေးသွင်းရန် စေ့ရောက်သည့်နေ့တွင်ချေးငွေပုံမှန်ပေးသွင်းနိုင်ရန်အတွက် Customerထံကြို တင် အသိပေးအကြောင်းကြားခြင်း၊ ချေးငွေပျက်ကွက်မှုများလျှော့ချရန် နည်းလမ်းရှာဖွေခြင်း၊ လစဉ်ကြေး ပြန်လည်ကောက်ခံမှုများပြုလုပ်ရန် Overdue/Delinquent Accounts များအားနေ့စဉ်စစ် ဆေးခြင်း၊ Delinquent Customer အားပျက်ကွက်နေသည့် လစဉ်ကြေးများနှင့် ပတ်သက်၍ အကြံပေးခြင်းနှင့် ငွေ ပေးသွင်းနိုင်မည့် နည်းလမ်းများအား လမ်းညွှန်ပေးခြင်း၊ သင့်လျော်သောငွေပေးချေမှု အစီအစဉ်များကို ညှိနှိုင်းပေးခြင်း၊ Delinquent Customer များအား လိုအပ်ပါက တရားဥပဒေနှင့် ပတ်သက်သောကိစ္စရပ်များအား အသိပေး အကြောင်းကြားခြင်းနှင့် လုပ်ငန်းစဉ်များအားအသိပေးခြင်း၊ ချေးငွေပျက်ကွက်နေသော Customer ၏နေအိမ်များသို့ သွားရောက်စစ်ဆေး၍ တွေ့ရှိချက်များအား မှတ်တမ်းတင်ခြင်း၊ Customer များ၏ငွေပေးသွင်းသည့်မှတ်တမ်းများအားထိန်းသိမ်းခြင်း၊ ဌာနမှထုတ်ပြန်ထားသော ချေးငွေကြီးကြပ်ခြင်းလုပ်ငန်းစဉ်များအား Customer များနှင့် သက်ဆိုင်ရာ ဌာန များသို့ရှင်းပြပေးခြင်း၊ ထူးခြားဖြစ်စဉ်ရှိပါက Reporting Manager ထံသို့အချိန်နှင့်တပြေးညီ တင်ပြအစီရင်ခံခြင်း၊
The overall role purpose of the Trade Sale Manager is to lead and support the sales teams in effectively preparing client sales pitches and presentations, while also collaborating with internal stakeholders to resolve client issues promptly. Additionally, the role involves contributing to business expansion efforts, conducting data analysis and reporting for pipeline management, monitoring credit line utilization, and gathering market intelligence. Leading the sales teams in preparing client sales pitches, presentations for sales call visit Working with relevant internal stakeholders liaising between Sales, CS, Branches and Ops – reviewing and helping resolve client issues in a timely and efficient manner Visit to other Cities if business needed for business expansion & Marketing Campaign & Customer awareness program along with related internal stakeholders Data Analysis/Reporting (Daily & Monthly) - Sourcing info from numerous systems/areas (internal and external) as and when required such as KYC related reports as well as scorecard review, revenue analysis and reporting Produce and Provide data analysis support and reporting that facilitates Pipeline Management for Trade deals Monitoring credit line utilization for our clients and related before & after due date Constructing, managing and collating pre-meeting briefs info/docs Assisting in the development and executing strategic sales plans for our clients Gathering market and client/competitor intelligence, understanding the Myanmar trade finance market. Learning all about the pricing model – with a view to becoming proficient at pricing BAU and support pricing inquiries emanating from Global Network Trade as well as primary client business Accompanying Sales people on client meetings where needed Prepare the Call report after Sales meeting Ability to work within all team members/ positive thinking To achieve and complete target as per Business Unit guidelines within timeline Champions the successful implementation of Finance and HR related policies, programs and initiatives within the Business Unit to facilitate the achievement of business plans and objectives Any ad-hoc duties assigned
The overall role purpose of the Trade Sale Manager is to lead and support the sales teams in effectively preparing client sales pitches and presentations, while also collaborating with internal stakeholders to resolve client issues promptly. Additionally, the role involves contributing to business expansion efforts, conducting data analysis and reporting for pipeline management, monitoring credit line utilization, and gathering market intelligence. Leading the sales teams in preparing client sales pitches, presentations for sales call visit Working with relevant internal stakeholders liaising between Sales, CS, Branches and Ops – reviewing and helping resolve client issues in a timely and efficient manner Visit to other Cities if business needed for business expansion & Marketing Campaign & Customer awareness program along with related internal stakeholders Data Analysis/Reporting (Daily & Monthly) - Sourcing info from numerous systems/areas (internal and external) as and when required such as KYC related reports as well as scorecard review, revenue analysis and reporting Produce and Provide data analysis support and reporting that facilitates Pipeline Management for Trade deals Monitoring credit line utilization for our clients and related before & after due date Constructing, managing and collating pre-meeting briefs info/docs Assisting in the development and executing strategic sales plans for our clients Gathering market and client/competitor intelligence, understanding the Myanmar trade finance market. Learning all about the pricing model – with a view to becoming proficient at pricing BAU and support pricing inquiries emanating from Global Network Trade as well as primary client business Accompanying Sales people on client meetings where needed Prepare the Call report after Sales meeting Ability to work within all team members/ positive thinking To achieve and complete target as per Business Unit guidelines within timeline Champions the successful implementation of Finance and HR related policies, programs and initiatives within the Business Unit to facilitate the achievement of business plans and objectives Any ad-hoc duties assigned
Manages the strategic fraud prevention & detection direction of the Fraud Management Unit order to protect the Bank from organized crime. Primary Responsibilities (Daily, Monthly) Daily preliminary review of fraud case reported through different channels in the system or proactively obtained through dedicated channels of data analytics. Review frauds alerts monitored by the junior analyst and prepare daily MIS to be shared with senior management. Update the IT team on daily basis for any upgrades to existing rules, system glitches etc Secondary Responsibilities (Periodic, Quarterly, Annual) Review suspicious activity analysis through MIS and Reports for analysis of branch and product wise suspicious activity trends Periodically review in updates required of the Fraud Risk Register. (quarterly basis) Monthly monitoring of alerts generated, customer’s onboarded for new products/services launched by the bank for a period of 3 – 6 months post launch Periodically perform sample review of alerts monitored, disposed off and tagged as fraud for each junior fraud analyst over the period of time and perform quality checks. Identify errors or omissions in terms of incomplete notes prepared for each case closed, incorrect tagging of alerts and discuss the same with junior analyst training and improvement purpose
The role holder is responsible to Manage the strategic fraud prevention & detection direction of the Fraud Management Unit in order to protect the Bank from organized crime. Primary Responsibilities (Daily, Monthly) Daily investigation of fraud cases and performing analytical review, site visits, data/information gathering, discussion with stakeholders etc. Daily status updates to senior investigator on case completion status and limitations/restrictions faced for investigation. Assisting the independent investigator in asset tracing to mitigate the potential loss of the bank. Secondary Responsibilities (Periodic, Quarterly, Annual) Support the senior investigator in drafting of periodic status updates on investigation cases through emails/reports highlighting key findings, limitations or restrictions in collection of evidences or information for on-ground investigation. Periodically visit the law enforcement agencies, court, etc for evidence submission, case closure and collecting of court orders etc. Support the senior investigator to draft final investigation reports for submission to senior management and other stakeholder as the need be.
Responsible for provide customer services, KYC supports and assisting to achieve the targets set on products and services by following the guidance of centre in charge Provide excellent customer services to customers. Assist customers for their required services such as KYC updates, Cash-in/out, and payments through KBZPay necessarily. Standby for supporting all KYC update process as per instruction from center supervisor and 2IC and update the data in Google Sheet correctly. Support to all administrative tasks necessarily Ensure effective communication among stakeholders (Internal or external) Perform any other tasks assigned by Center In-Charge and 2IC. Handle customer complaints and provide appropriate solutions to customers. Escalate to seniors for further assistance.
Responsible for provide customer services, KYC supports and assisting to achieve the targets set on products and services by following the guidance of centre in charge Provide excellent customer services to customers. Assist customers for their required services such as KYC updates, Cash-in/out, and payments through KBZPay necessarily. Standby for supporting all KYC update process as per instruction from center supervisor and 2IC and update the data in Google Sheet correctly. Support to all administrative tasks necessarily Ensure effective communication among stakeholders (Internal or external) Perform any other tasks assigned by Center In-Charge and 2IC. Handle customer complaints and provide appropriate solutions to customers. Escalate to seniors for further assistance.
The ideal role of this Senior Fraud Prevention Officer is to manage, oversee, supervise, track and evaluate day-to-day activities of fraud prevention tasks. The role holder shall establish KBZPay fraud prevention matters and its related works, fraud prevention measure on digital wallet frauds, public awareness & knowledge on fraud issues of digital wallet, and to communicate with the relevant departments. Analysis risk assessment on the various types of frauds that can be impacted to KBZPay products Identify the issues of KBZPay frauds and fraud related matters for fraud prevention purpose (e.g., based on the KBZPay investigation reports from fraud management unit, and KBZPay fraud data and information, shall be include to participate the digital wallet monitoring system scenarios amendment or to create the new ones), and work together with the relevant stakeholders Prepare the relevant policies, procedures, SOPs within KBZPay fraud prevention work scopes and work together with relevant all relevant stakeholders for KBZPay fraud prevention matters Implement policies and procedures, SOP in order to make internal controls in compliance & AML/CFT issues, and KBZPay fraud risks and fraud related matters upon the regulatory requirements Maintain all documents include regulatory matters Assist senior person with ad-hoc projects or tasks when required Track & follow up action items to the relevant stakeholders on case by case basis Communicate & liaise with the relevant regulators and stakeholders such as product owners, KBZPay operations, others relevant teams, third party professionals, etc. Report to fraud prevention unit head