1.Lead and manage the Sales Migration & Retention team, fostering a high-performing and collaborative environment.

2.Develop and execute comprehensive sales migration plans for existing customers, ensuring a seamless transition to new products and services.

3.Develop and implement customer retention strategies, including win-back campaigns, loyalty programs, and churn reduction initiatives.

4.Analyze customer data to identify churn risk and develop targeted retention programs.

5.Oversee the development and delivery of effective sales training programs for the migration & retention team.

6.Track and monitor key performance indicators (KPIs) related to customer migration, retention, and revenue growth.

7.Collaborate with other sections, such as Technical support team, Product Development, and Call Center & Customer Service, CVM,  to ensure a customer-centric approach.

8.Stay abreast of industry trends and competitor offerings to develop innovative strategies for customer acquisition and retention

1.Bachelor's degree in Business Administration, or a related field (MBA preferred).

2.Minimum 7+ years of experience in a sales Migration & Retention leadership role within the telecommunications industry.

3.Proven track record of success in developing and implementing sales migration and retention strategies.

4.Strong understanding of customer lifecycle management principles.

5.Excellent analytical and problem-solving skills.

6.Experience in developing and delivering impactful training programs.

7.Strong communication, interpersonal, and leadership skills.

8.Ability to work effectively in a fast-paced and dynamic environment.

9.Proficiency in Microsoft Office Suite and CRM software.