MMR
Myanmar
Help Desk Agent (Engineer - Technical Support )
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
A Fantastic Opportunity for ...
1.Respond promptly to customer inquiries about slow internet or line problems.
2.Troubleshoot and diagnose issues, providing step-by-step guidance to resolve them.
3.Escalate complex issues to higher-level support teams.
4.Document customer interactions and provide regular updates on issue resolution.
5.Collaborate with other departments to ensure timely resolution.
6.Stay updated on telecom industry developments to enhance troubleshooting skills.
Open To
Job Requirements
1.High school diploma required; bachelor's degree preferred.
2.Previous experience in technical support or help desk roles.
3.High school diploma required; bachelor's degree preferred.
4.Previous experience in technical support or help desk roles.
5.Ability to work under pressure and meet performance targets.
6.Flexibility to work shifts, including evenings, weekends, and holidays.
What We Can Offer
Benefits
Highlights
Career Opportunities
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