MMR
Myanmar
91 Customer Service, Support Jobs Found
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Customer support is a vital part of any business in Myanmar, regardless of the size and location of a company or organisation. The function of customer support is to be the first point of contact for a prospective or existing customer who has a query, problem or complaint. Whether it be through a call centre or in person, it is the role of customer support to meet the customers needs. Customer support, in essence is a part of sales and development as the attraction, and retention of the customer is vital to establishing and maintaining loyalty, and much of this is influenced by customer service support when they are contacted. One element contributing to the importance of customer service support is the increasing competition across all sectors for their market share: people now have the freedom to “shop around”, for both products and services, and this is on a large scale. Another element contributing is the increasing use of digital media and people’s utilisation of it to air grievances regarding products and services. Take for example a bank customer receives their new card with no pin, and calls the customer service line, they are on hold for 15 minutes before finally being attended to. They then express their concerns, but are not supplied with a satisfactory answer. If the customer service support lets the customer hang up (with out escalating the issue to a supervisor) then it is possible that firstly the customer will take their business to a competitor, and secondly tell people about it, meaning that others are deterred from the product and the sales of the company are affected. That is why customer service support workers need to be personable, well presented (especially when working in a face-to face capacity), patient (so they can understand the customers needs) and knowledgeable of their product in order to resolve issues. An excellent command of the English language is also incredibly useful (but there are many English teachers around).
Customer service support is another area in very high demand in Myanmar, considering all of the products and companies entering the market. It is also a role (like administration) that does not necessarily require formal education at an extra level, and can be seen as a stepping stone to other careers. An added bonus is that it can also be a very flexible role, meaning that study can be undertaken simultaneously. One career advancement option is to take up a position in the area relevant to your study. For example, if one is studying accounting and finance, working in customer service support can open doors and provide exposure to the business functions of that company, and the possibly of moving into a different department is possible. Another option for career advancement in customer service support is to move into a sales and development role as much product knowledge is acquired whilst working in the role. In either case, the exposure provided to other areas of the company and the products is invaluable.
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DKSH ( Myanmar ) Ltd.
Yangon
Benefits: Working day - Monday to Friday Working hour - 8:30 to 5:30 Employee benefits as per policy
Highlights:-Good interpersonal skills
Career Opportunities: Learn new skills and techniques
Customer complaints များကို အမြန်ဆုံးနှင့်မှန်ကန်သောနည်းလမ်းများဖြင့်ဖြေရှင်းပေးရမည်။ နေ့စဉ်လုပ်ငန်းတာဝန်များကို ချမှတ်ထားသော (SOPs) များအတိုင်းလိုက်န...
Tumil Holdings Limited
Benefits: Ferry Provided
Highlights:Fun Working Environment
Career Opportunities: Promotion Opportunities
1.Assist the BI Manager in developing and implementing the overall BI strategy aligned with the company's objectives. 2.Extract, transform, and lo...
1.Analyze customer data (usage patterns, demographics, billing history) to identify trends, segments, and opportunities for value creation. 2.Utilize ...
1.Analyze customer data (usage patterns, demographics, billing history) to identify customer segments, preferences, and opportunities for value creati...
1.Analyze customer data (usage patterns, demographics, billing history) to identify trends and early warning signs of churn. 2.Develop and maintain re...
1.Gather, analyze, and interpret customer data related to service usage, billing history, and migration patterns. 2.Identify trends and opportunities ...
Benefits: Incentive Package
Highlights:Fun working environment
1.Monitor and respond to customer inquiries, comments, and messages on our Facebook page. 2.Provide accurate information about our products, services,...
Benefits: Incentive package
Career Opportunities: Promotion opportunities
1.Customer Support: Handle inbound and outbound calls to assist customers with billing, technical issues, account changes, and general inquiries. 2.Is...
CMA CGM (Myanmar) Co.,Ltd
Benefits: • 13 months' Salary • Transportation + Location Allowance • Phone Bill Allowance • Performance Bonus • Yearly Salary Increment
Highlights:• Fun working environment • International Standard • Make a difference • Join an experienced team
Career Opportunities: • Training provided • Learn new skills on the job • Promotion Opportunities
Responsibilities: Ensure pre booking check Control and check information received from customers\ Check on compliance and booking procedure Check eq...
KBZ Bank
Benefits: Quarterly bonus Uniform Ferry Provide
Highlights:International Standard
Career Opportunities: Management Potential
ခွင့်ပြုပြီး ချေးငွေဖိုင်များအတွက် ချေးငွေပြန်လည်ပေးဆပ်မှုများကိုထိရောက်စွာ ကြီးကြပ်ဆောင်ရွက်ခြင်း၊ ချေးငွေပြန်လည်ပေးသွင်းရန် သတ်မှတ်ရက်ထက် ကျော်လွန်န...
Norstar Crew Management Co., Ltd.
Benefits: * Health care insurance * Monthly mobile top up allowance
Highlights:* International standard
Career Opportunities: * Promotion opportunity * Learn new skill on job
Job Description Job Description of Crewing Operations Assistant Report to Crewing & Recruitment Manager. Responsible to collect & prepare ...
Mandalay
Benefits: Bonus Travel allowance
Highlights:Join an experience team
Career Opportunities: Learn new skill on the job
Responsible for provide customer services, KYC supports and assisting to achieve the targets set on products and services by following the guidance o...
Excellent Fortune Insurance Co.,Ltd
Benefits: - Attendance Allowance - Group Staff Life Insurance - Cost of Living Allowance
Highlights:- Join an experienced team
Career Opportunities: - Learn new skills on the job - Promotion opportunities - Management Potential
Making Data Entry by software Maintain meticulous records of incoming and outgoing messages within the administrative section. Organize and maintain P...
GRAND GUARDIAN NIPPON LIFE INSURANCE
Benefits: Fixed Salary Staff Welfare
Highlights:• Sunrise Industry like Insurance in Myanmar • Opportunity to learn and grow in the Organization
Career Opportunities: • World Class Training and Handholding by Industry experts and best practices of Nippon life
Support for insurance procedures Support for after service for customer Various liaison operations between HQ and Sales Branch LPO salary calculation ...
Benefits: Quarterly Bonus Ferry (YGN area) Uniform Health Care Support
Highlights:International Standards Leading Bank in Myanmar
This position is responsible for ensuring proper check and balance approach for inward/outward processes and all documentary collections handling impo...
SCT COMPANY LIMITED
Benefits: Yearly Bonus
Highlights:Basic Accounting
Career Opportunities: Open to apply Vacant position in organisation
Answer, transfer, screen and point phone calls appropriately Document and record customer details, and complaints Receive and handle inbound customer ...
Responsible for planning and directing KBZ Trust business product and service offerings. Collaborate with the internal and External stakeholder to dev...
RG Express
Benefits: other allownces
Highlights:Sunday day public holidays
Career Opportunities: Those who have completed two years of work experience are allowed to scholarship
Responsibilities : Messenger, Viber Group နှင့် Call center Phone တို့မှလာသော Pick up, Complains, Inquiry များကို လက်ခံပြန်လည် ဖြေကြားခြင်း။ Pick up ...
Osotspa Myanmar Co.,Ltd
Highlights:International Standards
Career Opportunities: Training Provided
Perform the daily "order processing process" : start from order capture until delivery to customers Co-ordinate with sales and AR for credit...
Ooredoo Myanmar
Benefits: Meal allowance Ferry Arrangement Ooredoo Employee SIM with plan
Highlights:Joined an experience team
Career Opportunities: Training provided Learned new skill on job
ROLE ACCOUNTABILITIES Essential Job Functions Monitoring and tracking all aspects of collection and bad debt (Mobile, Fixed, FTTH and so on) Prepara...
NayPyiTaw
New Sky Travel
Benefits: Incentive Target Yearly Bonus OT Allowance Transportation allowance
Highlights:Fun Working Place Opportunity to Travel
Career Opportunities: Learn new skills on the job
1.Handling domestic and international ticketing. 2.Daily ticket issue report, airline schedule and air fare updating. 3.Comply with all ariline bookin...
Dai-ichi Life Insurance Myanmar Ltd.
Benefits: Rewards for over performance
Highlights:Join an experienced team
This position will be responsible for the achievement of operational excellence customer service for all the processes in and associated with Operatio...
Benefits: Ferry Overtime Payments
Answering incoming calls and respond to customer emails, messages from social media • Manage and resolve customer complaint • Identify and ...
ATOM
Benefits: - Bonus Entitlement - Medical Insurance Coverage - Airtime Usage
Highlights:You can make a difference
Career Opportunities: Possibility for job training
Senior Manager, Head of Value Management Desk Job Purpose Senior Manager, Value Management Desk Operation Management is responsible for managing V...
Benefits: Airtime Usage Medical Insurance Coverage Bonus Entitlement
Highlights:International Standards Join an experienced team!
Career Opportunities: Training provided Learn new Skills on the job!
Job Scope This position is to coordinate with other functions to reach effective customer journey and continuously assess and report on the results o...
City Depot
Benefits: # အလုပ်ချိန် - မနက် 8:15 မှ ညနေ 5:15 ထိ (တနင်္လာနေ့ မှ စနေနေ့) # အလုပ်နေရာ - တောင်ဥက္ကလာပမြို့နယ် #ရုံးပိတ်ရက် - တနင်္ဂနွေ နှင့် အစိုးရရုံးပိတ်ရက်
Highlights:-ရုပ်ရည်ပြေပြစ်ရမည်။
Job Description -Interior Decorative လုပ်ငန်းသုံးပစ္စည်းများရောင်းချရမည်။ -Show Room Retail Sales ရောင်းချရမည်။ - Customer များအား စိတ်ရှည်ရှည်ဖြင့် ပ...
Benefits: Quarterly Bonus
Highlights:International Leading Bank in Myanmar
The role is responsible for overall KBZPay Related Query, Requests and including resolution and escalation of all related complaints within specific t...
A Team Leader, often known as a supervisor or a Team Manager, is responsible for managing a team of advisors. The Team Leader's responsibilities a...